PRIVACY NOTICE

1. Introduction
This privacy notice explains how Jim Fernbank ("I" or "me") handles personal data. As a sole trader, I am the data controller for this website.

2. What Data I Collect & How
This website does not feature contact forms or user accounts. The only personal data collected through this site occurs if you choose to contact me via the provided email address. This may include your name, email address, and any information you include in your message.

3. How I Use Your Data
I only use your email and contact information to respond to your technical support inquiries, provide quotes, or schedule IT support services. I will never use your details for marketing newsletters unless you explicitly ask me to, and I never sell your data to third parties.

4. Legal Basis for Processing
We process your information based on "Legitimate Interests" to answer your direct business inquiries, or to take steps to enter into a contract to provide computer support services.

5. Data Retention & Security
Your emails are kept securely within our encrypted business email system. I only retain your messages for as long as necessary to manage our business relationship or fulfill legal accounting requirements.

6. Your Rights
Under the UK GDPR, you have the right to request a copy of the data I hold about you, or ask me to delete your emails. To make a request, contact me at net@jimfernbank.com

7. Cookies
This website does not use tracking or marketing cookies.

8. Data Protection Register
James Fernbank trading as Jim Fernbank
Information Commissioner's Office, Registration reference: ZA439984

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